The Unit perform the following activities: -

1. Formulate policies and regulations relating to ICT services;
2. Identify current and future ICT needs of the Institute and advise how improvement could be made;
3. Integrate ICT operations, computer hardware, operating systems, communications, software applications and data processing;
4. Coordinate implementation of ICT systems and provide advice to other senior managers accordingly;
5. Ensure proper functioning of ICT infrastructures in the Institute;
6. Assess service rendered by external ICT contractors and advice the Executive Director accordingly;
7. Liaise with the IT system suppliers/vendors and maintain Service Level Agreements with software providers and suppliers;
8. Plan for preventive maintenance schedules of all equipment.
9. Coordinate training programs for computer users;
10. Design and coordinate implementation of computerized systems to improve performance effectiveness and efficiency;
11. Coordinate, collect, summarize, interpret and maintain Institute’s statistics;
12. Compile periodical statistical reports and submit to relevant authorities; and
13. Provide support to students and researchers from associated training or research institutions.